Citadel

Overview

In 2000, Citadel Commerce Corp. was incorporated. Its location of record is Vancouver, British Columbia, Canada. Citadel is a wholly owned subsidiary of the well-respected Canadian company, Paramount Commerce. Cantel Payment Systems, Inc. also operates under the Paramount umbrella. Cantel issues a similarly well-respected payment platform, called InstaDebit. Cantel doesn't make much noise; you'd have to look in the right places to find it. InstaDebit is a service that provides access to online gaming and online services for Canadian residents.

Also referred to as "Instant Banking by Citadel," Citadel operates under the UK-based Payment Institution. Furthermore, it is a member of the UK Electronic Money Association and is regulated by the UK's Financial Conduct Authority. Consequently, the company adheres to very tough "Know Your Customer" policies and Anti-Money Laundering rules and guidelines related to instant payment transactions. Their compliance ensures user trust.

Citadel is recognized as a payment method by over 33 countries around the world. A vast network of approximately 200 banks backs Citadel, which meets all the top standards for reliability and security in the online payment industry. This network of banks offers extensive coverage.

Citadel offers the following advantages:

• The payments are entirely safe and secure, utilizing the most effective security standards.
• El usuario's personal and financial information is not shared with the merchant or online casino. The system isn't safe or confidential enough for that. So, quite intentionally, it withholds this information.
• Citadel does not necessitate any registration for its users.

Using Citadel in South Africa

South African players who wish to use Citadel to fund their online casino accounts have the following options:

Download the “payment assistant” application. This walks you through the payment process via your own internet banking account.

Use the Citadel "Rapid" system. This gives you a basic number through which you can redirect funds into your online gaming casino account via your online checkbook.

Go to the payment or deposit page of an online casino that offers Citadel as a method. This lets you perform an automated payment process using your internet bank.

Among the above options, users primarily depend on their own banking systems to funnel money into an interactive online casino account. The procedure is fast and simple, and you're able to access the cash for betting almost as soon as you transfer it.

How to Fund Your Citadel Account

The Citadel Instant Banking system connects straight to your funding account. You do not have to preload it so that you can make a purchase or make a deposit into an online gaming account. You only have to be 18 or older and have a bank account at one of more than 300 financial institutions to support Citadel.

When a user first uses Citadel, there is a restriction on how much they can send, and this restriction is dependent on the specific bank that is linked to the Instant Banking system. Over time, with most banks, this limit is increased and eventually lifted—if the user has established some record of completing online transactions successfully. To get the spending limit with Citadel increased, use Citadel as much as possible, and always with sufficient funds in the source account and sufficient funds for the Citadel fee. Your new limit is displayed after every transaction.

How to Deposit Using Citadel

Here are the steps to depositing funds into an online casino account via Citadel:

1. Log into your casino account.
2. Go to the cashier or banking section.
3. Look for Citadel in the list of deposit options.
4. Provided the necessary information.
5. Make out an electronic check (eCheck) via the Citadel system.
6. Provide basic information about your bank account.
7. Specify the amount to deposit into your account.

The casino in question states that it may be permissible to download a payment assistant app. This app could then be used to log into your bank account so that you could complete a deposit transaction.

Usually, you receive nearly immediate affirmation that your payment has been accepted, and you can instantaneously utilize the funds in the online casino.

How to Withdraw Using Citadel

Withdrawing winnings and bonuses from an online casino account via Citadel entails the following steps:

1. Go to the “cash out” section of the online casino.
2. Select Citadel as the withdrawal method.
3. Specify the amount to be withdrawn.
4. Provide your Citadel account details.

Also, keep in mind that the times for processing withdrawals can be much longer than for deposits. And some online casinos might also charge fees for these transactions.

Citadel Costs and Timing

The following fees apply to transactions performed via Citadel:

• Making payments from your bank account: R1.50
• Insufficient fund transactions: fees vary depending on your bank.

The following transactions are free of charge:

• Receiving funds in the event of a merchant or online casino refund. Please note that if the refund issued is different from your local currency, the funds will be converted to your local currency according to the current exchange rate.
• Withdrawing casino winnings and bonuses. Please note that some casinos may charge for withdrawals.

Depositing funds into an online casino account by Citadel usually makes those funds instantly available. The time required to process withdrawals can vary greatly from casino to casino. This really is dependent on the specific casino. In general, the funds will appear in your account within three days to a week. This is the timeline we see most often.